Excelsior CreativeAlt Text Generator

Alt Text Generator

Support

Using Alt Text Generator

Alt Text Generator drafts accessibility-focused text from merchant-provided product and visible-image context.

The launch version is copy-only. It does not update product media or write generated text to Shopify; merchants review and copy an option they choose to use.

Drafts are suggestions, not guarantees of accessibility compliance, search ranking, accuracy, or legal compliance. Describe observable image facts and review every draft before use.

Provide product and visible-image details only. Do not enter customer information, credentials, or sensitive personal information.

Contact Us

For technical support, feature requests, or bug reports:

Billing Help

Subscriptions are billed through Shopify's native billing system. To manage your subscription:

  • Visit your Shopify admin → Apps → Manage charges.
  • Cancel at any time — access continues until the end of the current billing cycle.
  • For billing disputes or refund requests, contact us at support@excelsiorcreative.com with your Shopify store domain and the charge in question.

Frequently Asked Questions

How do I set up my AI API key?

Each app uses a bring-your-own-key model. Go to the app settings page inside your Shopify admin, enter your OpenRouter API key, and save. Your key is stored encrypted and never shared.

Why are changes to my store not happening automatically?

The launch version is copy-only. It does not update product media or write generated text to Shopify; merchants review and copy an option they choose to use.

What happens to my data when I uninstall?

When you uninstall, Shopify notifies us and we purge your tenant settings, API key, and app-specific preferences. See our Privacy Policy for details.

Which AI models can I use?

Model selection is restricted to an approved allowlist per app. This ensures quality, safety, and predictable cost. The available models are listed in each app's settings page.

Troubleshooting

  • App will not load: Confirm the app is installed in Shopify admin and reopen it from Apps.
  • Generation fails: Verify your OpenRouter API key is valid, allowed for the selected model, and has sufficient provider credits.
  • Output needs changes: Refine the app inputs, generate a new draft, and review the result before copying or using it.

Bug Reports

Found a bug? Please email support@excelsiorcreative.com with a description, your store domain, and steps to reproduce. We monitor errors via Sentry and aim to resolve critical issues within 24 hours.

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